Electrical cord, dryer duct and new three- or four-prong plug are required (sold separately). I end up have to return 5 of the cabinets and try to patch up others, and go to other Lowes story to buy the replace damaged cabinets. Lowe’s doubled the time limit on returns to 180 days due to the COVID-19 pandemic which has made walking into the store and making a return unsafe for some elderly and high-risk shoppers. Learn how your comment data is processed. If you notice that a local competitor like Home Depot or Ace Hardware has the item you bought at a lower price, you can get a price-match without returning the item. We bought several appliances from Lowes in the last year and always had great results with their delivery and shipping. If you need Lowe’s to haul away or recycle old appliances… Lowe's appliance delivery also includes free product demonstration, free haul away and recycling of old appliances, free damage check prior to delivery, and relocation of old appliances within thesame residence; however, Lowe's does not reconnect these relocated appliances. All Lowe's truck deliveries are curb-side only, with exception of large appliances (fridges, freestanding ranges, dishwashers, washers, and dryers). After 48 hours, any product issues must … Gas hookup available in select markets. Most items bought online come with a prepaid shipping label which is WAY cool. New water line/ice maker connector is required (sold separately). Shop online at Lowe’s.com, but first use my favorite cashback site TopCashBack as they’ll give you 5% back on your Lowe’s online purchase. I went into the store 3 times to find out why I had not received a refund yet. Ordered a GE Air conditioner with heat and air on November 11 2019 Return Item When Competitor has Lower Price? How Do I Get It? It was ordered on July 9, 2019, and delivered on Aug. 5. Obviously this only applies to in-store purchases. Contact your local store for details and availability. Please inspect your Lowe's truck delivery shipment before signing the driver's release. She told me that it may take a while for my bank to show that it had been refunded. The manufacturer will replace them if damaged but that’s it. Return Item When Competitor has Lower Price? From talking to store employees, it seems to come down to individual store managers and how they handle returns. Prices, Promotions, styles, and availability may vary. How Do I Get It. Lowe’s Appliance Return Policy. FREE Local Appliance Delivery Includes: Connection of appliance to existing water connection, drain or external dryer exhaust for washers, dryers, ranges, refrigerators and freezers, provided the customer also purchases new connections from Lowe’s (dryer vent, range or dryer cord) Inspection of appliance for visible damage I'm in Florida and Home Depot's truck delivery is cheaper than Lowes. If they can’t find any record of your purchase, they’ll typically issue you in-store credit at the item’s current price. I DON”T TRUST THEM!!!! ... Includes all appliance delivery benefits. New dishwasher connector hose is required (sold separately). As a compensation for the missed delivery, the Lowes manager agreed to have the range hood installed for free, which was satisfactory to me. Home Depot will not take back appliances. If the repair is covered by the manufacturer's warranty, it will be repaired at no cost to you. We she gave me the refund receipt this morning with yesterdays date on it it was actually printed out on a piece of copy paper in very tiny print. The delivery people didn't even have an appliance dolly, which made transporting the dryer to my basement laundry room far more difficult than it should have been. Please Note: All gas appliances must be unhooked and removed from the location prior to haul away. *When new connectors are purchased from Lowe’s (dryer vent, range and dryer cords), Link to Lowe's Home Improvement Home Page, Range, Cooktop and Wall Oven Buying Guide, Level and test of the appliance to ensure it's connected properly, Relocation of the old appliance within the same residence (reconnection not included), Free haul away and recycling of old appliance exclusively for Lowe's Pro customers, Electrical appliance connection to existing water connections, drains and/or external dryer exhaust duct*, Connection of appliance to existing water connection, drain or external dryer exhaust for washers, dryers, ranges, refrigerators and freezers, provided the customer also purchases new connections from Lowe’s (dryer vent, range or dryer cord), Inspection of appliance for visible damage, Connection of anti-tip bracket, if included, to range or dryer, Basic product demonstration and testing of appliance to ensure proper connection, Relocation of an old appliance within the same residence (reconnection not included), Installation of dishwashers, over-the-range microwaves, drop-in ranges, wall ovens, surface units, cooktops, gas dryers, air conditioners, water heaters or built-in refrigerators; installation available for additional fees; see a store associate for details, Connection through floors or old ductwork, Removal, haul away or recycling arrangement of old appliance (unless you're a Lowe's Pro customer), Shut off of main water valve; delivery teams can't connect appliances unless there's a working shut-off valve on the same floor. When you’re checking out online, choose “store pickup” then stop by your local Lowe’s and pick-up your order. Lowe's does not offer home improvement or home maintenance features unless covered by their appliance protection plan. This would apply to damaged pieces like the side of a refrigerator, as an example. Same thing happened to me. Rinse and repeat. How can they justify not refunding my money for 28 days? For major appliance deliveries, Lowe’s offers a 90-day window to ensure your delivery location is prepared and ready for appliance hookup/installation. In many instances, damage is not visible after you install the appliance. See Also: Lowe’s Credit Card: Insider Tips to To Make It Work For You. Im a contractor and I spend thousands of dollars at lowes every year. Shop appliance special values and a variety of products online at Lowes.com. Upon delivery, you have 48 hours to report the appliance damaged or defective by calling The Home Depot’s customer service department at (800) 455-3869. Later that year I went to work for Lowes as an appliance delivery man. Dishwasher installation sold separately and requires appointment (call 1-866-678-2761 for more details). A man put the dishwasher on his shoulder from the truck, and carried it that way into my house. But you MUST drain all the gas from it before you bring it back and you MUST have the receipt. Lowes blows!!! Be aware that if you try to return too many items to Lowe’s without a receipt they may limit your returns or deny them completely. It is hidden by the cabinet so it should not be an issue. If the repair is covered by the manufacturer’s warranty you won’t be charged a cent. Lowe’s scratch and dent appliances can be up to 75% off the regular retail price, however discounts are usually in the 25-50% range, depending on the severity of the damage. To all my fellow consumers, please inspect everything you have delivered by Lowes. Their rebate for delivery is actually a Lowes gift card which took over 6 weeks to get. While I was elsewhere, he placed the range hood box on my new range, somehow managed to bump a know that turned a back burner on high, and set the box on fire. All Rights Reserved. Lowe's For Pros offers free appliance delivery, installation and haul away. Because you won’t have a prepaid shipping label, you’ll have to call Lowe’s directly at 1-800-445-6937 to initiate the return process. Dishwashers, microwaves, cooktops, wall ovens, slide-in ranges, drop-in ranges, gas ranges, gas dryers, range hoods, garbage disposals and trash compactors can be installed by a Lowe's third-party qualified professional. Lowe’s will also relocate your old appliance to somewhere else in your house for free. I’m so offended that I’m done with lowes. But installation and setup of the new appliance costs extra. Rather-Be-Shopping.com. It’s offensive, I’ve never stolen an effin thing from lowes in my life. When you begin the checkout process, you'll be able to choose from our range of delivery options to find the one that works best for you. This site uses Akismet to reduce spam. Damage should be surface only. Text Lowe’s – To ask Lowe’s a question about their “Scratch and Dent” appliances or even check inventory near you, you can text 704-313-1818 instead of calling customer service. Unfortunately, when you return an item via the mail you’re out the original shipping charges (if any). Next, walk around the store for a few minutes, then return to the customer service desk and ask for “store credit” as you changed your mind on the purchase. See Also: Lowe’s Employee Discount: What Is It? The Lowe’s return policy stipulates that you have 90 days to return items to their store. Can You live with a Damaged Appliance? The shipping method and level of service you choose, as well as your order's total weight, will determine your shipping rates. New dryer duct is required (sold separately). If you bought a lawn mower, chain saw, weed eater, blower, pretty much anything that takes gasoline, I was told by a manager that you can return it within 30 days. With our wide selection of state-of-the-art appliances, you’ll get even more streamlined productivity with the benefit of being energy-efficient. Just bring the dead plant back along with your receipt and you’ll get your money back. Always inspect them closely upon delivery. Liquidation auctions w/ Lowes surplus inventory in bulk wholesale lots by box, pallet or truckload. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted. Electrical cord and dryer duct are required (sold separately). Source high quality goods from a top US retailer. Result? For this reason, be sure to provide a phone number when you checkout. Bring efficiency and style to your home with a new appliance from Lowe’s. The only way you can return a lost or stolen gift card is by presenting the original receipt. Today they gave me a receipt that said they had already given me the refund the day before. Once presented, Lowe’s will reissue a new gift card for the remaining balance. If the customer complained too much offer them a 10% discount. You have 3 days from date of delivery to call Lowe’s at 1-800-445-6937 to report any damage or missing parts. I also have some insider return policy tips at the bottom of this article to help you even more. Check the interior. Lowe's offers a variety of shipping methods. I am looking for delivery on a refrigerator purchased on 5/28/20 from Lowe’s 1150 Boston Rd, Springfield Ma.Trans#50694187 1341469 LG 27 CUFT instview FD LF Beverly Keller July 29, 2020 Reply I purchased a double draw rod from my local Lowes on 7-13-2020. I’ll drive past 2 lowes to get to a home depot or menards. © Copyright 2000 - 2020. Be prepared for a little extra work – Delivery and installation is typically going to be on you, as well as removal and haul away of your old appliance. FYI: You can only return trailers to a Lowe’s store in the same state that you bought it. You can return large appliances like washers and dryers to Lowe’s up to 30 days after purchase, a Lowe’s corporate customer service representative said. Please call Lowe's Service Advantage hotline toll-free at 1-888-77-LOWES (56937) to set up a factory-certified service appointment in your home or for general assistance. This 1-year “plant guarantee” does not include annuals or clearance plants. The official B2B auction marketplace for Lowe's Liquidation, offering brand-name appliances in bulk quantities. All other appliances, including toasters and microwaves, must be returned within 90 days, the representative said. Yes, there are exceptions and here they are…. Contact your local store regarding availability for hookup. Find out more information and view installation details by appliance. 25% off a fridge for a slight scratch on the side can be a pretty good bargain, especially if that side is just going to be hidden against a wall anyway. Wish I had known before I bought a refrigerator from Home Depot that takes 3 days to fill the ice cube bin. See Also: Home Depot Return Policy: The In’s & Out’s. If you don’t have your receipt, Lowe’s can usually use your credit card, MyLowe’s card, or phone number to find your order details. Let me know in the comments section below. No paperwork to sign, no opening the delivery crate to see it if was damaged, nothing. Here are some insider tips and hacks to make their return policy work best for you. Lowe’s isn’t the only retail chain that does this Appliances from Lowe’s / AP Photo/Ted Shaffrey, File. On the surface, the Lowe’s return policy seems pretty straight forward. She routinely said to deliver them that way. Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. Also, on light items, I myself have gone to Amazon/Walmart/Ebay to get the same things Lowes required Truck only, for fraction of cost. By signing the release, you are accepting the merchandise in its current condition. A representative will be able to help you process a return or exchange. Prices and availability of products and services are subject to change without notice. Before a customer accepts delivery, major appliance products (including refrigerators, washers, dryers, ranges, dishwashers, and some microwaves) should be inspected for defects or damage, and if any exists, customer should refuse delivery. Lowe’s is not the only retail chain that’s making outlet stores to sell damaged items on a discount. Or even easier, return the item to your local Lowe’s store if you have one in your area. Lowe’s Return Policy: Make It Work For You (and Rock Your Next DIY Project), Lowe’s Credit Card: Insider Tips to To Make It Work For You, Home Depot Return Policy: The In’s & Out’s. New hoses required for connection (sold separately). You’ll still score the 5% cashback and have store credit to use on your next purchase. If taking items back to the store is not convenient, you can indeed return items via mail. I hope this helps. Ask the Reader: Do you have any tips to make the Lowe’s return policy even more useful? 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